Cloud Operations Manager, Global

Job description

Who We Are?

It's an amazing time to join Dalet as we continue to shape the future of media production, management and distribution. Mature and stable like a large corporation, yet agile and growing like a start-up, Dalet is the perfect place for talented, internationally minded and highly motivated individuals looking to join a very dynamic company where things get done!

A leading, independent software and services provider, Dalet empowers broadcast and media organizations all around the world. Our solutions allow media professionals to create, manage and distribute (social media, mobile, VOD and OTT) content faster and more efficiently, fully maximizing the value of assets. When combined, Dalet products power end-to-end, unified multimedia operations for news, sports, program preparation, production, archive and radio.

Dalet solutions are used around the world by many thousands of individual users at hundreds of TVs, Radios and other content owners, producers and distributors, including public broadcasters such as the BBC, SBS, France TV, TF1 and Russia Today, commercial networks and operators such as HBO, Canal+, CNN, NBC, FOX, ABC, CBS, Mediaset, and government & international organizations such as the UK Parliament, the UN, NASA and many others.


Top Reasons to Join Us?

 · Revolutionize a big industry in a dynamic, fast-growing, yet mature, company

· Benefit from great career opportunities around the world · Make the most of a truly collaborative environment with supportive leadership

· Evolve with cutting edge technologies (AI, Cloud, Cybersecurity…) 

· Collaborate with talented and passionate team members 

· Enjoy a fun working environment


Who You Are?

Dalet is seeking an experienced self-directed Cloud Operations Manager that has strong operational, organizational, collaboration, and strategic/analytical experience with the cloud computing life-cycle to perform a key role in delivering first class services. If you’re an enthusiastic, talented and resourceful engineer with the relevant skills & IT experience, we invite you to talk to us about this opportunity, that can be covered from any location in Europe.


What You’ll Do?

In this position, you will be responsible for the ongoing management of cloud operations to process, plan, prioritize, assign external and internal requests, so as to deploy and maintain production environments, as per the agreed Service Level Agreements (SLA’s) and Operational Level Agreements (OLA’s).
To achieve these goals, you will:
Lead a team responsible for building, enhancing and maintaining highly reliable and scalable cloud platforms.
Collaborate with stakeholders to define business and systems requirements.
Anticipate on emerging products, services and operating methodologies in order to establish and maintain a relevant IT roadmap which aligns with customer business goals and objectives.
Track infrastructure costs and identify financial improvements and efficiencies for planning and budgeting purposes.
Leverage Agile methodologies, such as Kanban, to provide monitoring and support of the customer’s cloud environment including product upgrades, rollouts and security patches.
Create and maintain Operations checklists, standard operating procedures, troubleshooting guidelines and other documentation as needed.
Attract, grow and retain top talent.


To be successful in this role you will possess the following skills and experience:

At least 5 years of management experience in cloud operations and/or data center operations
B. S. or M. S. in Computer Science or related field.
Proven experience in multi-cloud platforms, technologies and concepts – virtualization, networking, storage, security
Experience with Application Management Services; Automation and DevSecOps; Cyber Security Operations; Risk/Compliance, and Optimization/Transparency
Demonstrated experience successfully leading in a 24/7/365 production environment
Willingness to proactively engage in continuous process improvement.
Applicants should be expert critical thinkers and problem-solvers
Exposure to system management monitoring and alerting tools (Prometheus)
Extensive experience and knowledge of Linux
Infrastructure automation tools such as Ansible, Terraform, Docker is a big plus
Solid and modern source control practices
Experience with AWS and ITIL Framework (certification is a plus)

Soft skills
Proven team management skills
Strong communication skills, as well as the ability to explain highly technical terms to those who may not have an in-depth understanding of the subject
Good analytical skills for troubleshooting application, network and database problems.
Ability to listen and communicate clearly with different areas of the business
Be a self-starter with the capability to work autonomously
Customer service oriented / Strong customer focus
Proactive attitude, anticipation, availability
Organized & care to details