Customer Service Engineer for Media processing Platform - West Coast
Who We Are
It's an amazing time to join Dalet as we continue to shape the future of media production, management and distribution. Mature and stable like a large corporation, yet agile and growing like a start-up, Dalet is the perfect place for talented, internationally minded and highly motivated individuals looking to join a very dynamic company where things get done!
A leading, independent software and services provider, Dalet empowers broadcast and media organizations all around the world. Our solutions allow media professionals to create, manage and distribute (social media, mobile, VOD and OTT) content faster and more efficiently, fully maximizing the value of assets. When combined, Dalet products power end-to-end, unified multimedia operations for news, sports, program preparation, production, archive and radio.
Dalet solutions are used around the world by many thousands of individual users at hundreds of TVs, Radios and other content owners, producers and distributors, including public broadcasters such as the BBC, France TV and Russia Today, commercial networks and operators such as HBO, Canal+, CNN, NBC, FOX, ABC, CBS, Mediaset, and government & international organizations such as the UK Parliament, the UN, NASA and many others.
Top Reasons to Join Us
· Revolutionize a big industry in a dynamic, fast-growing, yet mature, company · Benefit from great career opportunities around the world · Make the most of a truly collaborative environment with supportive leadership · Collaborate with talented and passionate team members · Enjoy a fun working environment
· Evolve with cutting edge technologies (AI, Cloud, CyberSecurity)
Who You Are
If you are intermediate/experienced Technical Engineer who has experience working with content ownership, post production or media supply chain environments. Based in the US (preferably west coast) we invite you to talk to us about this opportunity.
What You’ll Do
Reporting to the Americas Head of Customer Services, you will be at the very forefront of Dalet customer service operations and are tasked with providing solutions to technical issues raised by customer’s system administrators.
This customer Service work will be done via phone, email, through remote connection software, and on site. Your main responsibilities will cover the support contract management as Accountable for the SLA fulfilment and Customer Satisfaction. You will
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