Sales Support - Recurring Services Specialist - Europe

Job description

Who We Are

It's an amazing time to join Dalet as we continue to shape the future of media production, management and distribution. Mature and stable like a large corporation, yet agile and growing like a start-up, Dalet is the perfect place for talented, internationally minded and highly motivated individuals looking to join a very dynamic company where things get done!

A leading, independent software and services provider, Dalet empowers broadcast and media organizations all around the world. Our solutions allow media professionals to create, manage and distribute (social media, mobile, VOD and OTT ) content faster and more efficiently, fully maximizing the value of assets. When combined, Dalet products power end-to-end, unified multimedia operations for news, sports, program preparation, production, archive and radio.

Dalet solutions are used around the world by many thousands of individual users at hundreds of TVs, Radios and other content owners, producers and distributors, including public broadcasters such as the BBC, France TV and Russia Today, commercial networks and operators such as HBO, Canal+, CNN, FOX, Mediaset, and government & international organizations such as the UK Parliament, the UN, NASA and many others.

Top Reasons to Join Us

· Revolutionize a big industry in a dynamic, fast-growing, yet mature, company 

· Benefit from great career opportunities around the world 

· Make the most of a truly collaborative environment with supportive leadership 

· Collaborate with talented and passionate team members 

· Enjoy a fun working environment at one of our EMEA office

Who You Are

If you’re an enthusiastic, talented and resourceful employee with the relevant skills in sales of customer services, we invite you to talk to us about this opportunity.

What You’ll Do

Reporting to the Director of Customer Services, you will address the renewal of recurring services (such as support, subscription, ...) to leave the sales team free to focus on closing new orders.

Working closely with the sales admin teams, the WW sales teams and the CSM / TAM, you will provide a sales support to: 

> renew on time support contracts and subscriptions

> quote services, incl. post-project services and training

> retain and expand key services within the existing customer base and identify upsell opportunities 
> perform customer negotiations and reach a fair conclusion from both business and customer perspectives

> proactively assist customers with any admin request

Location: Europe

Sofia (Bulgaria), or Paris (France), or UK (London/Basingstoke), or Italy (Brescia)


> sales admin experience, esp in after sales, from order to cash 

> experience of working within a B2B environment,  understanding the sales process, preferably with customer service and customer care experience 

> strong negotiation skills and proven ability to address complex customer needs 
> used to work with ERP & CRM 
> excellent written and verbal communication skills in English. French skills will be looked  very favourably

> sense of ownership and pride in performance and its impact on company’s success

> Accuracy and attention to detail & proven organisational skills

> an ability to work under pressure and to deadlines

> team player with ability to work independently and as a team,  with great interpersonal and communication skills

> anticipation and proactivity

> critical thinker and problem-solving skills

> BS in Business or relevant field, additional certification in training is a plus