What you will love about Dalet and why you should be working here 🚀

Dalet is a media solutions and service provider that places technological innovation and human collaboration at the heart of everything we do, creating powerful tools and products that help our customers tell better stories. With over three decades of innovation, our software solutions enable greater control, enhanced visibility and increased productivity for content professionals and storytellers around the globe. ​Leading organizations such as Fox Networks Group, Arsenal Football Club, WarnerMedia, MediaCorp, and the BBC trust Dalet to support their daily content operations. We are here to facilitate and simplify the creation, management and distribution of great content. We passionately believe in making our customers’ lives easier.

Top Reasons to Join Us?

  • Shape the future of Media
  • Benefit from great career opportunities around the world
  • Make the most of a truly collaborative environment with supportive leadership
  • Collaborate with talented and passionate “Daletians”
  • Enjoy a fun working environment

As a Renewal Specialist you will be responsible for identifying and mitigating potential renewal roadblocks and enhancing a smooth renewal experience for our customers by leading them through the renewal journey, negotiating terms.

What you'll be doing

  • Partner with Customer Success and Sales to ensure subscription contracts are renewed prior to expiration.
  • Develop and manage customer relationships, positioning the value of Dalet solutions offering to each customer to protect & grow revenue streams
  • Prepare renewal proposals in accordance with the pricing policy
  • Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant.
  • Convert perpetual support into subscription
  • Identify opportunities to broaden Customer's use of the products, document such leads and engage Sales to collaborate on expanding Dalet’s presence within the account.

What you'll we need to be successful

  • 3-5 years of account management/customer success experience
  • 3-5 years' experience within the Technology/SaaS industry highly preferred
  • Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer
  • Experience in sales or renewal sales including negotiating and closing deals.
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
  • Excellent verbal and written communication skills
  • Strategic thinking, problem solving, and decision-making capabilities
  • BSc/MSc in Computer Science, Software Engineering or related field

    Dalet is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    We have a strict PSL in place. We only accept applications from agencies that have been invited to work on the role. Candidates’ resumes submitted directly to managers or HR will be considered unsolicited and no fee will be payable.